- What is the business?
This report focuses on the European market for IT services. IT services are a major segment of the ICT industry and cover managed services, development and systems integration, business process outsourcing (BPO), consulting and hardware and software support activities. […]
- Who are the key players?
The competitive landscape of the European IT services market includes a great variety of players ranging from small and independent IT service providers to consulting firms and large technology conglomerates. These include large, global groups based in North America, large European companies, Indian players as well as local companies positioned on niche markets. […]
Companies analysed in the report include: IBM, ATOS, ACCENTURE, CAPGEMINI, HPE, CGI, BT, DEUT HE TELEKOM, FUJITSU, NTT DATA, TCS, INFOSYS, WIPRO, ERICSSON, SOPRASTERIA and AMAZON WEB SERVICES.
- How intense is competition?
Competition in the IT service sector in Europe is fierce. The expansion of India-based IT service providers (TCS, Infosys and Wipro…) in the UK and gradually more in Continental Europe has further intensified rivalry in the world's second largest market for IT services. Moreover, the IT service marketplace has witnessed significant changes due to the emergence of cloud platforms and other digital services. Technology groups such as Microsoft and Google are major cloud systems providers and are vying for a share of value-added services. [...]
- What are the main markets?
In 2015, spending on IT services (excluding product support) across Europe reached a new high, exceeding €200 billion. Eastern Europe accounted for just €6.8 billion of the total. While IT service consumption is expected to carry on rising in coming years along with increasing adoption of digital technologies, this trend will be offset by continued economic weakness across the European region. [...]